The Admissions Coordinator is responsible for providing information and support for clients, families, and treatment providers, while facilitating and evaluating the clinical, medical, and financial requirements of the admissions process. 

Responsibilities Include:

• Answer Admissions calls using a professional and courteous manner, during work hours and afterhours.
• Follow up with all Admissions opportunities, AMA clients, and refer-outs.
• Complete over-the-phone assessments according to criteria set forth by Victory Bay.
• Complete insurance verifications.
• Ability to speak intelligibly and accurately about our program and services offered.
• Coordinate and schedule new intake dates and times.
• Coordinate transportation for new intakes.
• Work well on a team and maintain a high level of organization.
• Complete all necessary documentation in a timely manner to keep electronic records up to date.
• Obtain previous treatment center’s clinical and medical records.
• Assist in coordinating a referral process.
• Conduct Admissions process.
• After hours/phone coverage as needed.

Core Competencies:

• Communication
• Customer Service Oriented
• Dependable & Accountable
• Innovative
• Integrity
• Quality (accuracy)
• Safety Oriented
• Self-Development
• Team Player

Proper Knowledge and Skills:

• Proper English and grammar, usage and spelling
• Software application related to the field
• General offices principles and practices
• Basic computer knowledge including email etiquette
• Professional phone and customer service demeanor

Physical Requirements:

• Must be able to lift 20-50 lbs.
• Occasional to frequent walking, sitting, standing, driving
• Close eye work (computers, typing, reading, writing)

Environmental Factors:

• Communicable diseases
• Hot/cold temperatures
• Environmental conditions may vary

Required licenses or certifications:

• Current CPR Certification
• Narcan Certified 

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.